FAQ

FAQ

FAQ - Getting started
I’ve forgotten my password – how do I reset it? See Forgotten password How do I give someone admin rights to the event? See Manage users I am an a...
Thu, 9 Jan, 2020 at 10:12 AM
FAQ - Submissions
We don’t want to use abstract submission numbers in the program and want to re-number abstracts for the program / abstract book. How do we do this? See Add...
Mon, 14 Oct, 2019 at 2:57 PM
FAQ - Reviews
If I remove a reviewer in Manage users,  do I also need to unassign them from any assigned reviews? No, if you delete the reviewer, they will no longer hav...
Wed, 8 May, 2019 at 2:25 PM
FAQ - Decisions
I want Committee Members to be able to make decisions on specific categories. How do I do this? This feature is only available with advanced admin features...
Wed, 9 Oct, 2019 at 5:25 PM
FAQ - Reports
I need a report or an abstract book that you don’t seem to offer in your default options. Firstly, check all the options available here: Reports and downlo...
Mon, 14 Oct, 2019 at 2:43 PM
FAQ - Emails
What information can I include in emails? See Amending template emails. I'm not sure if I sent an email. How can I check? See View sent email ...
Wed, 8 May, 2019 at 2:25 PM
FAQ - Delegate Registration
I have ordered delegate registration. How do I set up payment for delegates? See Setting up payments for Delegate Registration What options are curren...
Thu, 9 Jan, 2020 at 10:17 AM
FAQ - Conference Program
How do I download information from Conference Program in Word? See Downloading session books How do I delete a session? See Deleting a session. ...
Mon, 14 Oct, 2019 at 2:55 PM
FAQ - Multistage
Why would I need multi-stage? Multi-stage is an add-one feature that you can bolt onto your Standard or small conference pack.  It is perfect for when t...
Mon, 17 Jun, 2019 at 10:15 AM
FAQ - Guidance for admins dealing with end user issues
If an end user reports a technical issue, what should I do? In order to resolve any technical issue, it is important to collect as much detail about the...
Mon, 18 Nov, 2019 at 5:18 PM