We don’t want to use abstract submission numbers in the program and want to re-number abstracts for the program / abstract book. How do we do this?

See Add a Program Code

If you have Online Conference Program, or Enhanced Online Conference Program, see Reordering Abstracts and Symposia when in Online Conference Program

How do I submit an abstract on behalf on someone else?

See Making a submission on behalf of someone else

Can submitters include images and tables in their abstract submission?

You can set up the abstract question to accept different text editor types.

We always advise copying and pasting abstracts from WORD to the abstract field.

Users have reported that the abstract field in the submission form is alerting them that they are over the word limit? How can I resolve this?

See Word Count

A user has reported that his / her submission is marked as incomplete. How can I check this?

Submission forms are marked as complete when all mandatory fields have been completed. 

To check, see Editing a users submission, Fields that haven't been marked as complete will be highlighted in red. Sometimes there are missing fields in Authors and Affiliation section, so check this. Also see Word Count.

How do I change the deadline/ notification date for submissions?

See Edit Event.

For multi-stage events, see Setting up a Multi-Stage Event.

NB - You will still need to switch off submissions manually - see Close submissions / Call for abstracts.

How do I withdraw or delete a submission as an administrator?

If you are an administrator, see Recording a decision (Accepting/Rejecting/Withdrawing a submission). Alternatively, if you wish to delete a submission, see Deleting/Restoring a submission

What are the options for giving feedback to submitters?

There are two ways of doing this.  Add a note for the Submitter and include it in emails.

We also offer an add on module for a more comprehensive option. If you would like this, contact us at

I want to close submissions, but allow those who have already submitted to edit their submissions. How do I do that?

See Prevent new submissions being made or existing submissions being edited.

If you have any questions you would like answered, please contact: