We are aware that there is a problem with downloading the Excel reports when using Chrome.

We are working on a permanent solution to this.  

Meanwhile there are two workarounds

  1. Use an alternative browser such as Internet Explorer.
  2. Run the Excel report as normal in the Administration System.  The software will save a file into your Downloads folder. 
    Open Excel on your computer and then open the most recent file that was downloaded into your Downloads folder.  You will get a message that the file format and extension do not match and you should click on "Yes".  The file will now open on your computer.