We are aware that there is a problem with downloading the Excel reports when using Chrome.
We are working on a permanent solution to this.
Meanwhile there are two workarounds
- Use an alternative browser such as Internet Explorer.
- Run the Excel report as normal in the Administration System. The software will save a file into your Downloads folder.
Open Excel on your computer and then open the most recent file that was downloaded into your Downloads folder. You will get a message that the file format and extension do not match and you should click on "Yes". The file will now open on your computer.